Business etiquette or the process of survival and succeeding in the business world

Business etiquette or the process of survival and succeeding in the business world

Business etiquette or the process of survival and succeeding in the business world-Business etiquette or the process of survival and succeeding in the business world could be explained in the following six basic principles:

Good business etiquette “is not a set of ironclad ‘rules._ In fact, most of what people call business etiquette is really little more than common sense driven by being considerate,

Punctuality (do everything on time). Delays affect the work and are a sign that a person cannot be relied upon. The principle to do everything on time applies to all service tasks. Experts studying the organisation and distribution of working time recommend adding extra 25 percent to the time period that is required to perform the assigned task.
Privacy (do not reveal too much). In any institutions, corporations, or particular deals there are secrets that should be kept as carefully as the ones of a personal nature. There is also no need to recount anyone heard from a colleague, supervisor or subordinate about his or her performance or personal life.
Courtesy, friendliness and affability. In any situation it is necessary to behave politely, kindly and benevolent with customers, clients, customers and co-workers. This, however, does not require being friends with everyone whom you communicate in a work setting.

Attention to people (think of others, and not only of yourself). Attention to the people surrounding you should be extended to colleagues, superiors and subordinates. Respect the opinions of others; try to understand why they have formed a particular point of view. Always listen to criticism and advice of colleagues, superiors and subordinates. When someone questions the quality of your work, show that you value the views and experiences of other people.

Confidence should not prevent you to be modest.
Appearance (dress as expected). The main approach is to fit in your environment at work, and within that environment – in your level of contingent workers. You should look the best way, which is to dress with taste, choosing matching colors.

Carefully choosing accessories is important.
Literacy (speak and write good language). Internal documents or letters to outside agencies should be composed paying attention to the proper language used, and all proper names transferred without errors. Do not use abusive words. Even if you only quote the words of another person around, they will be perceived as part of your own vocabulary.


The Importance Of Kindness

Have a very Merry Christmas and a safe and happy New Year.
The Importance Of Kindness.

In today’s fast-paced, egocentric world, being right or knowing all the answers can seem like the most important aspect of our lives. I’m not here to say that being right is bad, or that having all the answers makes someone a bad person. I’m here to say that all too often, we do those things at the expense of expressing kindness towards one another.

The age of social media allows us to learn a lot more than in times past. It also allows us to know everyone’s opinions about everything, while giving us the opportunity to share our own opinions. This is a great thing. Learning is wonderful.

An old adage says, “It’s nice to be important, but it’s more important to be nice.”

One of our basic needs as human beings is that of feeling love. When we don’t feel that love, problems arise within us. I don’t believe that we necessarily need to show “love” to everyone in the context that many of you are thinking of; I do, however, think we need to be kind to everyone, even those who don’t show us the same kindness or respect.

An important part of the previous quote, one that often gets overlooked, is the phrase “as thyself.” Many people will be kind to others, but they really struggle with the “love thyself” part..

So many other things seem to have far more value — being powerful and in control, being famous, being brilliant, being rich and successful. Whether on the school playground or in business or government, being smart and in control is given a higher value than caring and kindness. In fact, being a caring and kind person seems to have acquired a bad rap:
If I’m kind, I will be duped and taken advantage of.
If I’m kind, people will see me as weak and not respect me.
Why is kindness linked with weakness? Is it possible to be kind as well as smart, successful and powerful? Are they mutually exclusive?
Of course, the answer to the last question is “no” — these qualities are not mutually exclusive at all.
Let’s see why.
  • Happiness, Joy and Inner Fullness

One of my favourite movies, which we see every Christmas Eve, is A Christmas Carol with Alastair Sim — who does an incredible job of playing Ebenezer Scrooge. For most of the movie, he is a power-hungry rich miser who cares for no one. Once the ghosts of Christmas Past, Present and Future show him what he has been denying, he changes from being a totally miserable, empty man to being a light and joyous man, filled to the brim with loving kindness. I am always thrilled to see the moment of his redemption!

Kindness to ourselves and with others takes away emptiness, replacing it with the fullness of love, inner peace and a sense of personal power.

Respect is important as it shows that one values another as an individual, and that he or she honours the personal rights and dignity of the person as a fellow human being. People who are disrespectful often have few friends and alliances, and others do not enjoy being near them.

Respect goes a long way in developing a harmonious home, work and social environment. Communication is clear and appropriate among individuals who respect each other. If a person is respectful, it shows that he or she has a positive attitude.

A person who is courteous, listens to others and treats people fairly is respectful.

People who show respect for others often gain respect in return.

Respect is needed in the modern world to foster peace and kindness between all people. Partners who respect each other in relationships are much happier than those who do not.

A child who respects the requests of their parents shows good character. Elderly people in nearly every culture command respect. In the business world, business leaders that show respect are more likely to form better partnerships and honor the requests of stakeholders. When managers and employees respect one another, they are able to communicate well and collaborate to reach business goals.

“I urge everyone who reads this to show a little more kindness to themselves, to their family and friends, to their acquaintances, and to those people around them (both in real life and on social media) that they don’t really know. If we’re all just a little bit kinder, the world will be just a little bit better.”

Sincerely with a smile,
Susie Wilson

The modern authority on all matters etiquette, taste and achievement.


Bad gifts and impersonal cards; the right etiquette at Christmas


What Your Image Is Saying About You. 

What Your Image Is Saying About You. 

What your image says about you?

We all have an image, whether we design it consciously or not. How we look and feel about ourselves is heavily influenced by our childhood experiences and our self image as an adult.

Clothing and appearance are among the most important criteria we use to judge people. Clothing in a business environment covers ninety percent of the body, so it is inevitable that it makes a very powerful statement.
Successful people generally look successful. They wear clothing that looks attractive on them. They are well groomed, speak well and carry themselves with confidence. The message that comes across is that they feel good about themselves. If you feel confident about your clothes, hairstyle and personal presentation you will send out a positive and confident message. Clothing and presence is a silent and powerful language, a visual shorthand. Is your personal presentation a true reflection of you at your best?
There are a lot  of smart people languishing in the lower echelons of companies and one of the main reasons may be their lack of understanding the importance of image, personal presentation and effective communication skills.

Companies place a premium on dress, manners, effective body language and the subtle rules of knowing precisely what to say and do in any given situation.

As companies scramble to break into new markets and win global contracts, image has become the key that opens the door. The demand for skills that enable executives to perform appropriately in business and social circles has skyrocketed.

Key players in the corporate arena are masters of communication and corporate vision. The truly successful are aware that everything about their personal presentation and their corporate trappings must be coordinated and polished to project a message of congruency. Professional posturing and positioning is taking place at all levels within companies. Employees need to be aware that they are company ambassadors

Sincerely with a smile.

Susie Wilson Founder of Antoinette Champagne Finishing School

Etiquette & Deportment Expert

Give That Person A Power Thank you. 

Manners and Etiquette.

Whether it’s your executive assistant, the workhorse on your team, or — they exist! a boss who always goes the extra mile for you, the hardest working people in your life almost certainly don’t hear “thank you” enough. Or when they do, it’s a too-brief “Tks!” via email.
So take action now. Give that person what I call a Power Thank You. This has three parts:
Thank them for something they specifically did that was above the call of duty. For instance, “Ella, thanks for working over that three-day weekend to make our presentation deck perfect. Because of it, we won the client.”
Acknowledge to them the effort (or personal sacrifice) that they made in doing the above. “I realise how important your family is to you, and that working on this cost you the time you’d planned to spend with your daughters. And yet you did it without griping or complaining. Your dedication motivated everyone else on the team to make the presentation excellent.”

Tell them what it personally meant to you. “You know that, rightly or wrongly, we are very much judged on our results and you were largely responsible for helping me achieve one that will cause my next performance review to be ‘over the moon,’ just like yours is going to be. You’re the best!”

If the person you’re thanking looks shocked or even a little misty-eyed, don’t be surprised. It just means that your gratitude has been a tad overdue.

Susie Wilson – Etiquette Expert.

Christmas Etiquette Tips.

Christmas Etiquette Tips.
Christmas Time

Christmas Etiquette TIPS…
Christmas is that time of the year where we come together as friends and families to celebrate the year past and look forward to the year ahead.

Christmas is almost upon us and with it many family gatherings, feasts and fun events.

It’s also a great time to focus on etiquette, help your child look as polished as the ornaments on the tree with Etiquette Expert Susie Wilson – Christmas etiquette tips.


This can be a two minute whirlwind of ripped wrapping paper and shrieks of joy, or it can be a more civilised affair. The polite way to open presents is to do so one at a time, with attention paid to each gift and a thank you delivered each time. But that can be easier said than done.
Here’s how to help your kid’s do Christmas day the polite way.
Talk about it beforehand. Before the big day have a powwow with the kids. I suggest something along the lines of “Christmas morning last year got really crazy, so let’s see if we can do it a different way. Let’s think of a way we can do that.” That way the child is engaged in the gift opening procedure and has a bit of ownership about it. If they feel they are a part of the new rule system, they’re more likely to follow it.
Develop a pattern. Have present opening occur in a clockwise manner or by age so that everyone knows when their turn is. Stick to the order too.
Have the children involved in picking presents. Instead of having the children pick the present they want to open, have them pick something from under the tree for mum or dad to unwrap.
Stay engaged in the process. Feel free to prompt the kids along to pick out a gift or to pay attention as their sibling opens theirs.
Use positive reinforcement. Once so and so has opened their present (preferably in a manner that does not resemble the Hulk), let them know how good they were at doing that.
Do Christmas stockings before the big present opening. 
At some point during the holiday season, there will be a big sit-down meal. This can be a moment where your child can shine or really, really falter. Here’s some basic tips on how to civilise your child in time for the big day.
Practice, practice, practice. “You would not send a 6-year-old to play in a soccer tournament without them having practiced with some of the skills of playing soccer,” “Well, I think of the holiday dinner like that. It’s the tournament of mealtime.” So have your child practice their manners at home, before they’re unleashed at the Christmas feast.

Pick three manners to focus on. I recommend having a few dinners before the holiday meal in which you focus on a few specific manners rules — such as chewing with the mouth closed, using the correct silverware or asking for things to be passed rather than reaching for them. Focusing on a few specific manners will help your child absorb the information better rather than throwing it at them all at once.

Solve the chewing problem. It’s one of the biggest eating faux pas chewing with your mouth open. And children love to do it. I suggest fixing that by using these tactics:
1. Describe eating as a gross activity. “Children really don’t like to be gross,” “Well, maybe with their friends. But generally speaking, children like to be liked and to be attractive.”

2. Put a mirror in front of them so they can see exactly what they look like when they chew with their mouth open.

Establish why manners are important. “[Manners] really are either to keep us from grossing each other out at the table or to keep us from embarrassing ourselves,” “The big thing I found with teaching children manners is trying to make it relevant, showing them how it fits into their lives,”.
Keep at it. It can take awhile before rules sink in so prepare for a long haul of a battle. Feel free to start small, but just stay on message and repeat the rules.
Use the golden rule. Sometimes kids need additional prodding to realize why they should use manners. I recommend doing a bit of role play in which you talk to your child about how they feel when people do or don’t do something, like saying thank you. Once they realise that they feel bad when people don’t thank them for something, they’ll then see the importance in saying thank you so others don’t feel the same way. It’s the whole ‘do unto others as you would have them do unto you’ thing.
(The biggest do’s and don’ts of table manners for children)

The presents have been opened and the family has gorged itself on a Christmas turkey or ham. Now comes the time for thank you notes.
“Thank you notes are a big issue,”With that in mind, here are the rules for gratitude.

Notes are unnecessary if you thank someone in person. “If the thank you’s are given personally and with some sense of enthusiasm, that’s the nicest thank you of all,”
The jury is out on Skype thank you’s . Let’s say you Skyped Grandma in on Christmas Day to watch your child open a present, and then had your kid say thank you on camera. While that could count as an in person thank you, I suggest writing a thank you note as well. “It doesn’t hurt to write a thank you note anyway,” she said. I suggest including something like ‘It was so much fun to have you with us on Skype’ in the note.
You must send one in all other cases and soon. “One of the things I suggest to parents is that they establish a pattern, a tradition, a routine of doing thank you notes two days after Christmas,”That goes for parents too. Have the entire family sit down for one giant than you note writing affair.
Get young children involved. If little Susie is too young to write, do the thank you note for her. But keep her involved. “Ask them what their favourite thing about the gift was and then you write that,” Then turn the card over to the child to decorate.
Keep it short, sweet and to the point. Thank you notes don’t have to be long winded affairs. “People only need to write a couple sentences,”. “It’s literally a note expressing appreciation for a gift received.”
Give the gift of stationery. Need help on getting your kids excited about thank you notes? Have one of their presents be a cute, funky stationery set. That way you are giving them an opportunity to use something new it’ll help you generate a bit of enthusiasm.
Put in a photo. Snap a shot of the child with the present to include in the thank you note. “It’s a really nice way”
Merry Christmas.

Susie Wilson

Etiquette Expert

The Importance Of A Dress Code. 

The importance of a dress code for professionalism varies somewhat by industry, but the correlation between the two is generally strong. Some companies prefer to allow employees to dress freely or casually for comfort, which works in more creative work environments. However, companies in which employees routinely interact with prospects, clients and business partners typically need a dress code to maintain a professional image. Small business may benefit by maintaining a strong professional image.
Dress Code Basics
Appropriate dress, along with basic etiquette, is one of the most common associations made to professionalism. We form first impressions and overall judgements about people by the way they dress. If the way someone dresses affects the perception of your company’s customers or business partners, it is important to maintain a standard of dress that creates a positive impression. No standard or casual dress standards may make employees comfortable, but the point of professionalism and etiquette is to make others comfortable.

The way you dress carries certain messages to those who meet you. Thus, a company that wants to maintain a professional image or certain status in the marketplace should make a dress code a priority. Financial employees and executives, along with many other people in business, are expected to dress professionally because of the expectation the public has in the professional nature of their jobs.
Employer Rights, Individual Freedoms
Some employers face a battle from employees who believe they have the right to dress and groom in a way that suits their personality. This is true outside of the employer’s operation. While individuals have a right to express themselves, so to do businesses, and the way your employees dress definitely sends intended or unintended messages to your markets.

Professionalism Basics
The nature of professional dress is somewhat tied to your industry. Professional behaviour for a lawyer, for instance, is likely different from that of a retail store manager or manufacturing plant worker. However, the standard of professionalism remains constant in that each of these workers is generally expected to exhibit traits and behaviours up to a certain standard of excellence for someone in his or her position.

Ms Susie Wilson

Etiquette Expert- The modern authority on all matters Etiquette, taste & style- A success strategist for women in business