Etiquette it has been said that proper etiquette is the oil that greases the wheels of society. The same is true for business. Today’s corporate climate is changing at a rapid pace, but the necessity of good manners remains constant.
Category: Susie Wilson, Etiquette, Business Etiquette
Looking at my life, there are many life lessons I’ve learned. Some of them are the fruits of difficult experiences. Some others are the advice I got from wise people. They came from different sources but they all have something in common: they are all useful to guide my life into the future.
Here I’d like to share with you some of my life lessons that have significantly affected my life. Apply them and you will achieve true success in life. Here they are:
1. Be grateful
Being grateful is perhaps the most important attitude you must have to live a happy life. No matter how bad the situations around you are, you can always choose to respond positively. Being grateful makes you look at the world through positive lens and energises your life. Don’t take things for granted. Be grateful even for simple things.
2. Follow your heart
Nothing can replace following your heart. People may tell you about the right thing to do or what they expect from you, but at the end, it’s your life. If you don’t live your own life, who will?
So slow down and listen to your heart. What does it tell you about your career? What does it tell you about your relationships? Listen to your heart and find the courage to follow it.
3. Dream big
How far you go is very much determined by how big your dream is. Having a small dream is like putting yourself inside a small box. You might end up living far below your fullest potential.
Of course, it’s not easy to dream big. Perhaps your failures in the past scare you. Perhaps you don’t think you have what it takes to achieve your dream. But don’t let negativity push you down. Be dare to dream big.
Smiles. Susie Wilson
Did you know that practicing good etiquette can actually have a positive effect on your personal wealth? Take a look at this short article to see how.
How Every Decision You Make Can Make You Richer – or Poorer
You go to lunch with a colleague. Everything is good. When the waiter puts the bill on the table, the total is $26.
Do you pick it up? Do you wait and hope he does? Or do you suggest you split it?
On the surface, this is a minor decision. But in truth, it is one of a million chances you’ve had, have, and will have to become wealthier.
A cheapskate might look at it this way:
If I pay the whole bill, I’ll be $26 poorer. If we split the bill, I’ll be $13 poorer. If I can get him to pay it, I’ll be $13 richer.
To the cheapskate, the best decision is obvious. So when the bill arrives, he gets up to “go to the bathroom,” hoping he’ll be $13 richer when he returns.
But I have a different view. Wealth building, like quantum mechanics, often operates according to laws that seem contrary to what is “obvious.”
Paying the tab, in other words, might actually make you richer. Because the $13 you spend on your lunch partner might give you a return of much more than $13.
Your generosity might signal to him or her that you are the kind of person one can trust. It might tell him you are someone who is willing to give first without demanding recompense. If he sees you in that light, a relationship might be seeded by this small investment on your part. A year later – it is possible to imagine – one might recommend you for a promotion when he himself gets promoted to head up your department.
It depends on your assessment of his character.
If he impresses you as a person who believes – as you do – in reciprocity, you will know that the $13 is a wise investment. If, on the other hand, he shows you that he is a person who believes in exploiting others, the wise move might be to pay only your share of the bill and not develop the relationship any further.
In either case, you are richer.
In the first case, you are richer in a potentially lucrative business relationship. In the second case, you are richer in knowledge – knowledge about him that can help you avoid trouble or seize opportunity in the future.
I am making two points: First, almost every event in your life is an opportunity for you to become richer. And second, by seeing every situation as a wealth-building opportunity, you can take the actions that will gradually make you very rich.
The people I call “instinctive wealth builders” understand this on a gut level. They see every transaction – social, personal, or business – as a wealth-related opportunity. They are always angling, even subconsciously, to increase their wealth.
Most of us aren’t born with that instinct. For us, a casual conversation is just a casual conversation. And choosing to join a club or hire or fire an employee is that and nothing more.
But the moment we put this principle into practice, we see the world very differently. Its potential is no longer limited. It is enormous, maybe even infinite. And we view every action we engage in as a chance – big or small – to increase or diminish our wealth.
Are manners simply dead rituals? Or are we destroying our society by failing to use them?
Manners, politeness, and courtesy exist for a lot of reasons. Trust, respect, dignity, safety, protection, comfort, As society changes sometimes they make less sense, but at some point there was usually a good reason behind why they existed in the first place. Manners create a protocol for how people interact
Manners provide a basic protocol of interaction from which trust and openness can be built. For instance, introducing a new staff member at work to colleagues. This basic introduction protocol gives a new staff member the view that this workplace has honest and open people. People say “Hi,” and are friendly so they assume it’s a place they should enjoy working.
Manners create an expectation for how people will act
Have you ever walked into a store and encountered a rude staff member? The reason it irks you so much usually isn’t just because they were rude, but because they failed to meet your expectations of how a store staff member should act.
Manners are designed to ease uncomfortable situations
Have you ever bumped into someone and said you were sorry? It’s not that you are saying you are responsible, or you genuinely mean you are apologising. What you are doing is acknowledging that an accident occurred and there was no ill intention behind it.
Manners are designed to acknowledge others
When you open a door for someone you are simply acknowledging their presence and the need for both of you to use the door at the same time. When you nod, smile, or say “Thanks,” you return that acknowledgement. Don’t complicate opening a door with feminism or being a gentlemen, there isn’t any need in today’s society. Its simply a door that needs opening and it’s rude to shut it in someone’s face.
Manners are designed to protect those who are weaker
Have you helped an elderly lady across the road? Checked in on your grandmother from time to time? Made sure there was an adult supervising children in a local park? These manners are basic protection mechanisms for those in society who are less able to protect themselves.
Manners are designed to give everyone a fair go.
Wait your turn in line, don’t interrupt someone who is talking, be a good sportsman. These evolved to give everyone a chance and to give everyone an opportunity to participate in something. They introduce an element of fairness, respect and order instead having an all-out free for all.
Manners reduce conflict
Think about all the times you have been miffed at someone. Maybe while driving, shopping, or walking in a crowded place, catching public transport and so on. There is a good chance you were miffed because the person annoying you wasn’t using basic good manners. You may have even let out a deep breath or said something to them. Manners reduce the rub between people much like traffic lights reduce accidents at crossings.
Manners afford strangers a basic level of dignity and respect
Whether they deserve it or not, (and you may not know) would you rather be rude or respectful? The response from people treated with a little respect and dignity is far more likely to be positive than if you treated them rudely.
Women’s rights are the fundamental human rights that were enshrined by the United Nations for every human being on the planet nearly 70 years ago. These rights include the right to live free from violence, slavery, and discrimination; to be educated; to own property; to vote; and to earn a fair and equal wage.As the now-famous saying goes, “women’s rights are human rights.” That is to say, women are entitled to all of these rights. Yet almost everywhere around the world, women and girls are still denied them, often simply because of their gender.
Winning rights for women is about more than giving opportunities to any individual woman or girl; it is also about changing how countries and communities work. It involves changing laws and policies, winning hearts and minds, and investing in strong women’s organisations and movements.
We know that we are making progress. But we aren’t there yet. Women’s rights are denied in every region of the world, and discrimination persists. Yet despite all of this, it is women who have come together, creating organisations, coalitions, and movements to win rights and deliver change.
Susie Wilson Finishing is working for a world where every woman and girl can realise and enjoy her human rights. We support women’s movements to create shifts in power and lift voices for change. Only when women and girls have full access to their rights – from equal pay and land ownership rights to sexual rights, freedom from violence, access to education, and maternal health rights – will true equality exist. Only when women have taken leadership and peacemaking roles and have an equal political voice will economies and countries be transformed. And only then will all women and girls have the self-determination they are entitled to.
What does the future of women’s rights look like? A powerful voice is essential to momentum and support for gender equality. We shine a spotlight on the urgent issues, ensuring women and girls are heard loud and clear. We share their untold stories to inspire and activate new advocates and donors. To Educate and Inspire.
“Etiquette Is About Kindness- Respect And Gratitude For All Humanity”
Culture change is less about work activities, strategies and initiatives, and more about the behaviours that people display in their day-to-day work in the many and various interactions that play. As soon as culture change becomes a series of work tasks to be completed, these will compete against already busy workloads. And guess which will get priority – particularly if there are work targets or KPIs linked to regular work activities?
In a sense, culture change is easy to do – it’s able to be assigned to people, put on a project timeline and checked on at regular intervals.
Questioning our own behaviours and becoming self-aware of the consequences of our actions, is much more challenging and potentially threatening to people. Yet this is the core; the essence of culture change.
Unless leaders truly believe that their own behaviours have substantial impact on the culture and they have a desire to question those behaviours in a constant search for improvement, culture change will be superficial at best.
Susie Wilson is the unrivalled expert in all matters civility, manners and etiquette across business, lifestyle and parenting with almost three decades of experience coaching/mentoring and teaching these subjects.
Incivility can cost you — whether this be friendships, acquaintances, business opportunities, promotions or customers
The art of good manners is being threatened by the overuse of digital technology and the modern lifestyle.
Everyone, regardless of their age, gender or profession can benefit from understanding good etiquette and manners.
The go to expert-in all matters etiquette-protocols, civility and finishing. Susie has presented seminars to corporate executives, business organisations, private clubs, and individuals of all ages, coaching her clients in the most up-to-date etiquette and finishing guidance relevant to modern day society.
Susie is based in Melbourne, Australia, however, she travels all over the world teaching and speaking about business etiquette, civility and leadership.
Susie’s medical background has provided a window into human psychology and behaviour so she undoubtedly understands why one acts in certain ways, this includes the way they dress and the image they project. She is passionate about educating both adults and children in improving and perfecting their social and professional etiquette and presentation skills so as to become articulate, confident and self-assured.
Ever relevant in today’s society, Susie Wilson delivers invaluable training for school-aged children in the areas of peer group pressure and cyber and schoolyard bullying. Furthermore, she is dedicated to ensuring that manners and social graces are remaining in today’s fast-paced media savvy world, where nurturing social skills and self-esteem for children and teens is paramount.
Susie’s passion for leadership development (particularly for youth) led her to this industry, but her travels around the world reinforced the idea that there is still a great need for more civility and etiquette today. Whether it’s strengthening our relationships with others or choosing to be a better person, everyone can benefit from understanding etiquette.
Susie opened her first finishing school in New Zealand in 1995 to be of service to others and cultivate a positive influence.
It’s all about service leadership and respect.
Susie’s commitment is to excellence the dynamic curriculum reflects the current growing emphasis on social and emotional learning, self-confidence, and character in today’s youth as they become the global leaders of tomorrow.
“The interests of my clients are my first priority, and I go above and beyond to make sure they get the results they need.”
”I am passionate about making a difference! – Now what about you?” – Susie Wilson- Etiquette Expert
Polite language is always agreeable to the ear, and lends a soothing influence to the heart, while unkind and rough words, harshly uttered, are just the reverse.
Children and animals recognise this truth quite as readily as adults. A baby will cry at the sound of harsh language; and your dog, or cat, are all most amenable to kind words and caressing motions. Kindness is a language which we must all speak.
Etiquette has been define as a code of laws which binds society together — viewless as the wind – and yet exercising a vast influence upon the well-being of mankind.
GOOD ADVICE TO EVERYBODY.
“If wisdom’s ways you wisely seek, Five things observe with care: –Of whom you speak — to whom you speak, And how — and when — and where.”
Afternoon tea is a refreshing alternative to lunch or dinner. There is a timeless quality about going to tea. Afternoon tea conjures up feelings of elegance and gentility.
Whether you are meeting friends, colleagues, or clients for tea, Susie Wilson will help you enjoy the delightful experience of going to tea by showing you how to properly “take tea” and avoid any ” faux pas.”
Host and Guest Duties
The History of Tea
Tea, Tea Types and Forms of Service
Conversation at Tea
Proper Tea Pouring
Finessing the Food at Tea:
Tea Sandwiches, Scones, and Finger food
The Dos and Don’ts of Tea Etiquette
This beautiful two -hour hands on lesson will be held at The Windsor Hotel in Melbourne City.
Alternative idea: you may schedule at your convenience a private lesson at any of the hotels in Melbourne Australia. The hotel must offer a formal afternoon or high tea setting.
Punctuality (do everything on time). Delays affect the work and are a sign that a person cannot be relied upon. The principle to do everything on time applies to all service tasks. Experts studying the organisation and distribution of working time recommend adding extra 25 percent to the time period that is required to perform the assigned task.
Privacy (do not reveal too much). In any institutions, corporations, or particular deals there are secrets that should be kept as carefully as the ones of a personal nature. There is also no need to recount anyone heard from a colleague, supervisor or subordinate about his or her performance or personal life. Courtesy, friendliness and affability. In any situation it is necessary to behave politely, kindly and benevolent with customers, clients, customers and co-workers. This, however, does not require being friends with everyone whom you communicate in a work setting.
Attention to people (think of others, and not only of yourself). Attention to the people surrounding you should be extended to colleagues, superiors and subordinates. Respect the opinions of others; try to understand why they have formed a particular point of view. Always listen to criticism and advice of colleagues, superiors and subordinates. When someone questions the quality of your work, show that you value the views and experiences of other people.
Confidence should not prevent you to be modest.
Appearance (dress as expected). The main approach is to fit in your environment at work, and within that environment – in your level of contingent workers. You should look the best way, which is to dress with taste, choosing matching colors.
Carefully choosing accessories is important.
Literacy (speak and write good language). Internal documents or letters to outside agencies should be composed paying attention to the proper language used, and all proper names transferred without errors. Do not use abusive words. Even if you only quote the words of another person around, they will be perceived as part of your own vocabulary.