The Price of Incivility

There is a lot of evidence that most workplaces are toxic environments where incivility is prevalent as in bullying, back-stabbing, disrespect, and anger.



The Price of Incivility
Rudeness at work is rampant, and it’s on the rise. Over the past 14 years thousands of workers have been polled on how they’re treated on the job, and 98% have reported experiencing uncivil behaviour.

The costs chip away at the bottom line. Nearly everybody who experiences workplace incivility responds in a negative way, in some cases overtly retaliating. Employees are less creative when they feel disrespected, and many get fed up and leave. About half deliberately decrease their effort or lower the quality of their work. And incivility damages customer relationships. 
 Research shows that people are less likely to buy from a company with an employee they perceive as rude, whether the rudeness is directed at them or at other employees. Witnessing just a single unpleasant interaction leads customers to generalise about other employees, the organisation, and even the brand. 

Something to think about.
Susie Wilson

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